Terms and Conditions
UPDATED 6/12/2024
KITPRO EOOD Webshop Terms and Conditions
Last updated: [06/12/2024]
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By using the Kitpro EOOD webshop (referred to as "we," "us," "our," or "Kitpro"), you agree to the following Terms and Conditions. These govern your use of the site, the purchase of products, and related services. If you do not agree, please refrain from using our website.
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1. Company Information
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- Business Name: Kitpro EOOD
- Registered Office: [Kardzhali, BULGARIA]
- Contact Information: Email: [webshop@yazicilar.com] | Phone: [+359 87 6156733]
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2. Product Information
Descriptions: We strive for accuracy in product descriptions, but minor variations may occur. Kitpro is not responsible for errors in product descriptions or pricing.
Availability: Products are subject to availability, and stock levels are not guaranteed. We reserve the right to discontinue items or adjust stock levels without prior notice.
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3. Purchasing and Payment
Payment Methods: We accept [list payment options, e.g., credit/debit cards, bank transfers, and online payment systems].
Currency and VAT: All prices are listed in [Currency, e.g., EUR] and include VAT as per applicable law.
Order Confirmation: Orders are confirmed only upon successful payment processing. In cases of payment issues, Kitpro may cancel the order.
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4. Shipping and Delivery
Shipping Costs: Costs vary based on the delivery location, weight, and shipping method, with fees calculated during checkout.
Shipping Timeframes: We aim to process orders within 5 business days. Estimated delivery dates depend on the chosen shipping method.
International Orders and Customs: Customs duties and taxes for international orders are the customer’s responsibility. Delays at customs are beyond our control.
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5. Return and Refund Policy
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Standard Returns:
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Unused items in their original, unopened packaging may be returned within 14 days of receipt for a full refund, minus initial shipping costs.
If the product packaging has been opened, or the item has been used, a restocking fee of 20% will be applied to the refund. Customers are responsible for return shipping charges, which will be deducted from the refund total.
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Defective Products:
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If the item is found to be defective upon delivery or within the warranty period, customers should contact our support team. For approved cases, Kitpro will arrange for the item’s return or replacement at no additional cost to the customer.
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Refund Processing:
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Refunds will be processed within 14 days of receiving and inspecting the returned item. If an opened or used item is returned, the 20% restocking fee and return shipping charges will be deducted from the refund amount.
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6. Warranty
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Coverage: Our products come with a one-year warranty covering manufacturing defects.
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Exclusions: Warranty does not cover damage due to misuse, wear and tear, unauthorized repairs, or improper maintenance.
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Repair and Replacement: During the warranty period, Kitpro may repair or replace defective products. Customers should contact our support for instructions on returning items under warranty.
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7. Order Cancellation and Modification
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Order Cancellations: Orders can be canceled within 24 hours of placement. Once shipped, cancellations are no longer possible.
Right to Refuse Service: Kitpro reserves the right to cancel orders if fraud or unauthorized transactions are suspected.
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8. Intellectual Property
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Ownership: All content on the Kitpro website—including text, images, and logos—is our property or licensed to us and protected by copyright, trademark, and other intellectual property laws.
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Prohibited Uses: Unauthorized use, reproduction, or distribution of site content is prohibited.
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9. Liability Disclaimer
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Scope of Liability: Kitpro is not liable for indirect, incidental, or consequential damages resulting from using our products or website.
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Indemnity: Customers agree to indemnify and hold Kitpro harmless from any claims, damages, or liabilities arising from misuse of our website or products.
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10. Privacy Policy
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Please review our [Please refer to link] for details on data collection, storage, and usage practices.
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11. Dispute Resolution and Governing Law
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Jurisdiction: These terms are governed by Bulgarian law, and disputes will be handled within the jurisdiction of Bulgarian courts.
Dispute Resolution: Customers are encouraged to contact us to resolve any issues. For unresolved disputes, legal action may be pursued in the jurisdiction of our registered office.
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12. Amendments
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Right to Modify Terms: Kitpro reserves the right to amend these Terms and Conditions as needed. Changes will be posted on our website, and continued use of our site implies acceptance.